Adapty is a revenue management platform for mobile apps that simplifies subscription implementation and paywall management. We help developers quickly monetize their apps, serving 7,000 apps and processing $1 billion in in-app subscriptions annually. Backed by top investors like 500 Startups and Surface Ventures.
We’re looking for a strong
Technical Support Specialist, who can help us onboard new customers and answer any of their questions about the product. This is a foundational position with leadership opportunities as the team grows.
We're seeking an individual to join our team, with a role dedicated to the shift
from 8 am to 5 pm EST.In this Role you will…
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Provide Customer Support. Meet SLA goals by promptly addressing different inquiries.
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Provide fast, personalized initial responses for technical investigations.
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Escalate advanced technical issues to developers and furnish detailed reports upon escalation.
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Update product documentation in cooperation with the team.
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Communicate daily with the team and exchange the latest updates.
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Build relationships and trust. Stay friends with our customers and make them love FunnelFox.
You will be a great fit if…
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You have a proven background. You have worked in 2nd line technical support in B2B companies for at least 1 year.
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You’re a pleasant and patient communicator. You’re tolerant of different people and love communication.
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You’re a master of English. Your writing is as good as your speaking skills.
It’d be great if…