Adapty makes it easier for mobile apps to implement in-app purchases and manage paywalls. We serve 7K apps, process $1B+ in-app subscriptions a year, and have been consistently growing for the last 2 years.
Our team consists of more than 70 committed and product-driven people who like challenging tasks. Top investors including 500 Startups, and Surface Ventures back us.
We’ve recently launched a new product FunnelFox (funnelfox.io) that expands Adapty beyond mobile to the web. FunnelFox helps app developers unlock a new revenue stream by accepting payments outside of the App Store/Google Play without coding anything. App developers can build, deploy, and host web2app funnels and sync web subscribers with the app without any coding. A good example of a web funnel is here.
FunnelFox team is small and lean, we serve a small pool of customers yet grow exponentially. We move fast with zero bureaucracy and direct communication with founders.
We’re looking for a strong Technical Support Specialist, who can help us onboard new customers and answer any of their questions about the product. This is a foundational position with leadership opportunities as the team grows.
We're seeking an individual to join our team, with a role dedicated to the shift from 8 am to 5 pm CET (Central European Time).
Provide Customer Support. Meet SLA goals by promptly addressing different inquiries.
Provide fast, personalized initial responses for technical investigations.
Escalate advanced technical issues to developers and furnish detailed reports upon escalation.
Update product documentation in cooperation with the team.
Communicate daily with the team and exchange the latest updates.
Build relationships and trust. Stay friends with our customers and make them love FunnelFox.
You have a proven background. You have worked in 2nd line technical support in B2B companies for at least 1 year.
You’re a pleasant and patient communicator. You’re tolerant of different people and love communication.
You’re a master of English. Your writing is as good as your speaking skills.
You have basic knowledge of SQL and can work with server logs
You have basic skills in front-end development
Motivated team with an awesome product. We are ready to accelerate our growth multiple times over. We are already on a great growth path, but your input can take us to the next level.
Direct communication. We keep things simple and transparent, ensuring you focus on what matters most - getting things done.
Fast-track impact. Get quick and clear feedback on your work from the market.
Flexible Remote Work. Work from anywhere with a schedule that fits your life. While our core team is operating in Europe, we are open to considering candidates from other parts of the world.
Benefits. We provide English lessons, laptop & sport reimbursement.
Hiring Process: HR Interview --> Test Assignment -> Interview with Customer Support Lead & the CEO of FunnelFox